Legal Informations

PRIVACY POLICY 

Last updated: 22 June 2025

Hi! I'm Francesca, the founder of The Creative Moka Studio. I care deeply about privacy, transparency, and making sure this corner of the internet feels safe and respectful for everyone who visits.

This policy explains what kind of personal information I collect, why I collect it, and how it's handled, all in plain, human language (no legalese, I promise)

What I collect (and why)
When you use my website or fill out a form, I may collect:

  • Your name and email address (so I can reply to your inquiry or send you content you’ve signed up for)
  • Info you share through the contact form (like your instagram handle, what you’re looking for, your website, etc.)

That’s it. I don’t sell your data. I don’t spam. I don’t collect anything unnecessary.

How I use your info
Your information is only used to:

  • Respond to your inquiry
  • Deliver any services you've requested
  • Send you marketing emails only if you've signed up 

I use Showit to host this website and Flodesk to send emails. Both tools are GDPR-compliant and secure.

Payments
If you become a client, invoices are sent through Kitchen.co, which uses Stripe and PayPal to securely process payments. I never see or store your payment details, they stay safely with those platforms.

Cookies
This site uses cookies (not the tasty kind, sadly) to track basic analytics and help the website run smoothly. You can adjust your browser settings to manage or block cookies anytime.

Your rights
Under GDPR, you have the right to:

  • Access, update, or delete your personal data
  • Withdraw consent at any time
  • Ask how your data is used or request a copy of it
  • Just email me at hello@thecreativemoka.com and I’ll help you out.

How long I keep your info
If you become a client, I may keep some info for legal/tax reasons. Otherwise, I only hold onto your data as long as I need it for the purpose you shared it.

Contact
If you have questions or concerns about this policy or your data, you can reach me at:

Francesca Rossi
Via Don F. Gavioli, 6
41036, Modena (MO)
Italy
Email: hello@thecreativemoka.com

Last updated: 22 June 2025

These Terms & Conditions apply to all purchases and use of services and digital products provided by The Creative Moka Studio, owned by Francesca Rossi (that’s me!). By visiting this website, booking my services, or downloading a digital product, you agree to these terms.

If you have any questions, feel free to reach out at hello@thecreativemoka.com.

1. Services
I offer custom branding, web design, and ongoing creative support. All services require a signed proposal and payment (either in full or via a plan). Your project is booked once your first payment is received.

Deadlines are collaborative — we’ll set timelines together and stick to them with mutual respect. If delays happen (life happens!), we’ll adjust as needed.

2. Digital Products
I occasionally offer downloadable resources like templates or guides. All digital products are non-refundable. Please read the descriptions carefully before purchasing.

You're allowed to use them for personal or internal business use — no sharing, reselling, or republishing, even if you’ve edited them.

3. Intellectual Property
All designs, brand assets, and digital products remain my intellectual property unless otherwise agreed in writing. You get a license to use them as intended, but you don’t own the rights to resell, modify for others, or claim them as your own.

4. Payments & Refunds
All payments are processed securely via Kitchen.co (which uses Stripe and PayPal). Due to the custom and digital nature of my work, I do not offer refunds.

Payment plans are available and detailed in your proposal.

5. Liability & Disclaimer
I provide design and strategy services with care, but I can’t guarantee specific outcomes (like increased sales, clients, or revenue). You're responsible for how you implement what we create together.

6. Privacy & Cookies
Your data is handled with care and in compliance with GDPR. For more on how your info is collected, stored, and protected, please read my Privacy Policy and Cookie Policy (just above this section).

7. Updates
These terms may be updated from time to time. The most recent version will always be available here on my website.

8. Legal Stuff
This site and business are based in Italy and governed by EU and Italian law. Any disputes will be handled through the appropriate Italian legal channels.

Terms & Conditions